Frequently Asked Questions About Our Terms
If we discover you've breached these terms — for example, by using multiple accounts, providing false information, or engaging in fraud — we may suspend your account immediately and forfeit your balance. We will notify you of the violation and give you a chance to respond before closing your account permanently.
Yes. You can update your linked DANA, OVO, GoPay or QRIS account in your wallet settings anytime. Changes take effect on your next deposit. If you're having trouble updating, our support team can walk you through it via live chat.
Our live tables use real dealers and independent game studios; slot results are generated by certified random number generators. Game outcomes are not influenced by the amount you deposit. If you believe a result was unfair, report it to support with the game ID and time, and we'll investigate within 48 hours.
If your account remains inactive for 12 months, we may close it and retain your balance according to local law. We will try to contact you via the email on file before taking action. You can reopen a closed account by contacting support, subject to verification.
Any dispute must first be raised with our support team in writing, specifying the issue and the relief you seek. We'll respond within 7 days. If unresolved, disputes are handled according to the jurisdiction listed in your account agreement, and you may pursue local legal channels where applicable.
We can update these terms, but we will notify you at least 14 days in advance via email and in your account settings. You can review the new terms before they take effect. If you disagree, you can close your account before the change applies; continuing to play means you accept the update.
We accept DANA, OVO, GoPay and QRIS for deposits and withdrawals. Each method has minimum and maximum transaction limits shown at checkout. Deposits clear within minutes; withdrawals are processed within 24 business hours after identity verification and anti-fraud checks.
